Terms of service

General Website Terms of Use

 

Last updated: 23rd October 2025

These Website Terms of Use (“Terms”) govern your access to and use of our website [bloomgardens.co] (the “Website”), operated by Bloom Gardens Ltd (“Bloom”, “we”, “us”, or “our”).

By visiting or using our Website, you agree to comply with these Terms and all applicable laws. If you do not agree, please do not use our Website.

 

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
Your use of the Website and its content is at your own risk. The Website and all materials, information, and services provided through it are offered “as is” and “as available” without any warranties of any kind.

We may modify, suspend, or discontinue any part of the Website at any time without notice. We will not be liable to you or any third party for any modification or discontinuation.

 

2. Accuracy of Information

We make reasonable efforts to ensure that the information on our Website is accurate and up to date. However, we do not warrant that any information, descriptions, or content on this site are complete, reliable, current, or error-free.

From time to time, information on the Website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and to update information without prior notice.

 

3. Online Store Terms

If you make a purchase through our Website, you agree to provide current, complete, and accurate purchase and account information for all orders.
We may limit or cancel quantities purchased per person, per household, or per order, at our sole discretion.

Any purchases made through the Website are subject to our applicable Terms and Conditions of Service, such as the Bloom Garden Plan Terms, or any other specific service terms provided at the time of purchase.

 

4. Intellectual Property

All content on the Website, including text, images, graphics, logos, icons, and software, is the property of Bloom Gardens Ltd or its licensors and is protected by intellectual property laws.

You may view, download, and print materials for your personal, non-commercial use only. You may not copy, reproduce, modify, distribute, or otherwise exploit any part of this Website or its content without our prior written consent.

 

5. User Content and Feedback

If you send us comments, suggestions, reviews, or other materials (collectively, “Feedback”), you grant Bloom a worldwide, royalty-free, perpetual licence to use and reproduce that Feedback for any purpose related to our business.

We have no obligation to maintain any Feedback in confidence or to compensate you for its use.

 

6. Prohibited Uses

You agree not to use the Website or its content:

  • For any unlawful purpose;

  • To infringe upon or violate our intellectual property rights or those of others;

  • To harass, abuse, insult, harm, defame, slander, or discriminate against others;

  • To submit false or misleading information;

  • To upload or transmit malware or harmful code;

  • To collect or track the personal data of others;

  • To spam, phish, crawl, or scrape; or

  • To interfere with or circumvent the security features of the Website.

We reserve the right to suspend or terminate your access if you violate any of these prohibitions.

 

7. Third-Party Links

Our Website may include links to third-party websites or services. We are not responsible for the content, policies, or practices of such sites and encourage you to review their terms and privacy policies before engaging with them.

 

8. Privacy

Your submission of personal information through the Website is governed by our Privacy and Cookie Policy.

 

9. Limitation of Liability

We do not guarantee that your use of our Website will be uninterrupted, timely, or error-free.
 To the fullest extent permitted by law, Bloom Gardens Ltd and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or any content on it.

 

10. Governing Law

These Terms and any disputes arising from them are governed by the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

 

Bloom Garden Plan

Terms and Conditions of Service

 

Last updated: 21st October 2025

Welcome to Bloom, a provider of virtual garden design services. These Terms and Conditions (“Terms”) govern the use of the Bloom Garden Plan service and set out the legal relationship between you (“you”, “your”, or “the customer”) and Bloom Gardens Ltd (“Bloom”, “we”, “us”, or “our”).

Our company registration number is 16798550.

You can contact us at hello@bloomgardens.co.

By purchasing and using our services, you confirm that you have read, understood, and agree to be bound by these Terms. Please read them carefully before placing an order.

 

1. The Service

The Bloom Garden Plan is a bespoke garden design service that includes:

  • A virtual consultation with one of our gardening experts; and

  • A personalised digital garden design plan prepared following your consultation.

Our service is designed to provide creative design ideas and general guidance to help you plan and visualise your garden. However, due to the variable nature of gardens and local environmental conditions, our service does not provide geological surveys, precise measurements, or detailed construction specifications.

For larger or complex plots, a more comprehensive design service may be required. The Bloom Garden Plan is best suited to customers who are new to gardening, looking for inspiration, or working within a particular style or budget.

 

2. Consultations and Your Responsibilities

To ensure you receive the best possible outcome, you are responsible for:

  • Booking your consultation: Once you purchase the Bloom Garden Plan, you must book your virtual consultation via the scheduling link we provide.

  • Completing your pre-call questionnaire: You must complete and return the questionnaire before your consultation. If you do not, your expert will need to use part of your session to gather this information reducing the quality of the service.

  • Ensuring a stable internet connection: You must have a reliable internet connection for the virtual consultation.

  • Rescheduling: You may reschedule your consultation with at least 24 hours’ notice by emailing hello@bloomgardens.co. If you’re unable to make the call due to a last minute emergency, please get in touch with us and we will do our best to accommodate your request.

All consultations are conducted via Google Meet. You do not need an account; simply click the link provided in your booking confirmation.

Call Recordings

We audio record and transcribe consultations to enable us to complete your personalised Garden Plan following your call. Recordings are stored securely in line with our Privacy Policy. We rely on our legitimate interests as a lawful basis for this processing.

 

3. Payment and Billing Terms

Payment for the Bloom Garden Plan is taken in full at the time of purchase through our website. We accept payments via credit card, debit, PayPal.

Cancellation and Refunds

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your purchase and receive a full refund within 14 calendar days of your order date.

However, once your virtual consultation has taken place, you will have received the main component of the service, and your right to cancel and receive a refund will be lost.

To exercise your right to cancel, you must contact us at hello@bloomgardens.co within the 14-day cooling-off period and before your consultation has occurred. After your consultation has taken place, no refunds will be issued.

By booking and attending your consultation, you acknowledge and consent to the service being performed in full, and you agree that your right to cancel under the Consumer Contracts Regulations will be lost once the consultation is completed.

 

4. Intellectual Property

All intellectual property rights in our website, branding, content, product images, and materials created as part of the Bloom Garden Plan remain the property of Bloom Gardens Ltd.

When you purchase a Bloom Garden Plan, you are granted a personal, non-commercial licence to use the materials provided to you (including consultation notes, plant lists, and design suggestions).

You retain ownership of any photos, information, or materials you provide to us. By submitting these materials (“Client Information”), you grant us a limited, non-exclusive licence to use them solely for the purpose of delivering and improving our services. You confirm that your Client Information does not infringe the rights of any third party.

 

5. Privacy and Data Protection

Bloom Gardens Ltd is the Data Controller for your personal data and is committed to handling your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We collect and use your data (including your questionnaire responses, consultation notes, and plan details) to:

  • Deliver the Bloom Garden Plan service to you;

  • Maintain internal records; and

  • Provide relevant follow-up communications and marketing (where you have opted in).


We may share your data with our gardening experts and service providers (acting as Data Processors) who are bound by contract to handle your data securely and lawfully. Some of these providers (for example, Google) may process data outside the UK, in which case we ensure appropriate safeguards are in place.

We retain your data only as long as necessary to provide the service and comply with legal obligations.

For more details, including your rights to access, correct, or delete your data, please refer to our full Privacy and Cookie Policy, available on our website.

 

6. Limitation of Liability

Our design advice and recommendations are based on the information you provide. While our experts use their professional skill and judgment, all plans are intended as conceptual guidance only. We do not guarantee specific outcomes or suitability for any particular site conditions.

You are responsible for checking all measurements, soil types, and plant suitability before implementation. We are not liable for any loss or damage arising from:

  • Your implementation of the design plan;

  • Work carried out by third-party contractors; or

  • Purchases made based on our recommendations.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under law.

For all other losses, our total liability shall not exceed the price you paid for the service.

 

7. Dispute Resolution and Governing Law

If you have a problem, please contact us first at hello@bloomgardens.co, and we will do our best to resolve it quickly and fairly.

If we cannot resolve a complaint directly, you may refer the dispute to an Alternative Dispute Resolution (ADR) provider. Details of approved UK ADR providers can be found at:
 https://www.tradingstandards.uk/commercial-services/adr-approved-bodies

These Terms and any dispute or claim arising out of them are governed by and interpreted in accordance with the laws of England and Wales, and both parties submit to the exclusive jurisdiction of the courts of England and Wales.

 

8. Entire Agreement

These Terms, together with our Privacy and Cookie Policy and any other documents referred to within them, constitute the entire agreement between you and Bloom Gardens Ltd. They replace any prior agreements or understandings, whether written or oral.

 

9. Third-Party Rights

No one other than you and Bloom Gardens Ltd has any rights under these Terms.

 

10. Variation of Terms

We may update or revise these Terms from time to time to reflect changes in law, technology, or our business practices. Any updates will be posted on our website, and continued use of our services after publication constitutes your acceptance of the revised Terms.

 

Questions about these Terms of Service should be sent to us at: hello@bloomgardens.co.
Bloom Gardens Ltd
Company No. 16798550