Privacy policy

Bloom Privacy Notice

Last updated: 23rd October 2025

1. Who we are

Bloom Gardens (“we”, “us”, or “our”) operates the website www.bloomgardens.co.
We are the data controller responsible for your personal information.
You can contact us at hello@bloomgardens.co.

2. How we use your personal information

We collect and use personal data in two main ways:

Order Information (for all purchases)

We use this information to:

Process your payment and fulfill your order.
Arrange delivery and provide invoices or order confirmations.
Screen for potential fraud or misuse.

Consultation Data (for Bloom Garden Plan purchases)

If you purchase a Bloom Garden Plan, we collect additional information such as:

Your responses to our pre-call questionnaire.
Photos or simple layouts of your garden space.
Details you share during your consultation about your space, lifestyle, goals, and challenges.
Notes, transcripts, or recordings from your consultation.

We use this Consultation Data to:

Prepare and deliver your personalised Garden Plan (including moodboards, sketches, materials, and planting ideas).
Support our Experts in tailoring advice to your needs.
Communicate with you about your order and follow-up support.
Maintain and improve the Bloom Garden Plan experience.

3. Sharing your personal information

We share your information with trusted third parties to help us deliver our services:

Shopify – powers our online store. See Shopify’s Privacy Policy.
Newsstand – fulfils physical product orders. See Newsstand’s Privacy Policy.
Garden Experts – self-employed contractors who conduct consultations and create Garden Plans. They are contractually required to handle your data securely and use it only to provide the service.
Google Meet – used to host consultations. By joining, you agree to Google’s Privacy Policy.

We do not sell or rent your personal data.

4. Cookies and analytics

Our website uses cookies and similar technologies to:

Make the site work properly (essential cookies).
Understand how visitors use our site (analytics cookies).
Personalise content and marketing, where you’ve given consent.

You can manage or withdraw your cookie consent at any time through your browser settings or the cookie banner on our site.
For more details, see our Cookie Policy.

5. Legal bases for processing

We process your personal data when:

It’s necessary to perform a contract with you (e.g. fulfilling an order or providing your Bloom Garden Plan).
It’s in our legitimate interests to run our business and improve our services.
You have given consent (e.g. for marketing communications).

6. Your rights

If you are in the UK or EU, you have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Object to certain uses of your data, including marketing.
Withdraw consent at any time, where applicable.

To exercise your rights, contact us at hello@bloomgardens.co.
You also have the right to lodge a complaint with your local data protection authority.

7. Data retention

We keep your personal data only for as long as necessary to:

Fulfil the purposes we collected it for;
Comply with legal, accounting, or reporting requirements; and
Maintain records of consultations and customer interactions for service quality and follow-up support.

If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons.

8. Security

We use secure systems and limit access to authorised staff only.
Personal data is stored on encrypted servers and transmitted via secure connections.

9. Changes

We may update this Notice from time to time to reflect changes to our practices, services, or legal requirements.
We’ll post any updates on this page and revise the “Last updated” date.

10. Contact us

Questions? Email us at hello@bloomgardens.co.
If you are in the UK or EU, you may also contact your local data protection authority for further guidance.